SUPPORT CENTER
Find answers to the most common questions about our Apex steering wheels, orders, shipping, returns and your account.
Browse the Shop, choose your Apex steering wheel, and click Add to Cart. From Cart, proceed to Checkout, enter your shipping details, select a payment method, and confirm. You will receive an order confirmation email once payment is received.
If your order has not yet been processed or shipped, contact us as soon as possible at support@apexproducts.com with your order number. Once an order is packed or dispatched, changes may no longer be possible.
Log in to My Account → Orders to view status updates. When your order ships, tracking details (if provided by the carrier) will appear in your order email and account.
Yes. After a successful checkout you will receive a confirmation email with your order number and item details. Keep this email for reference if you contact support.
Yes. Apex Addicts ships Australia-wide. Delivery times vary by location, typically a few business days after dispatch for metro areas and longer for regional or remote addresses.
Orders are usually processed within 1–2 business days. Transit time depends on your location and the selected shipping method shown at checkout. You will receive a confirmation when your order is on its way.
Shipping costs are calculated at checkout based on your delivery address and available rates. Any free-shipping promotions (when active) will apply automatically if your order qualifies.
Our primary focus is Australia. If you need delivery outside Australia, contact support before ordering so we can confirm availability, duties, and shipping options.
If you receive a defective or incorrect item, contact us within 7 days of delivery with your order number and photos. Approved returns for eligible unused products in original packaging may be arranged according to our returns guidelines.
Email support@apexproducts.com with your order number, reason for return, and photos if relevant. Our team will confirm eligibility and provide return instructions. Refunds are issued to the original payment method after inspection.
Products that have been installed, modified, or used on a vehicle generally cannot be returned for change-of-mind. Defective items are handled under our quality support process.
Fitment depends on your hub adapter, boss kit, and vehicle. Check the product page details and contact us with your car make, model, and year if you need fitment guidance before buying.
Each Apex model (One, Drift, GT, Race, Pro, Legend, Touring) is tuned for a different feel—dish depth, grip profile, and driving style. Compare product pages for specs and choose based on street comfort, track control, or a deeper motorsport dish.
Keep the wheel clean with a soft cloth and a suitable interior cleaner. Avoid harsh chemicals, prolonged direct sun when parked, and abrasive materials that can wear stitching or finishes.
Several Apex models are built with track-focused control and grip in mind. Always ensure legal and safe installation for your region, and use the correct hub/adapter rated for your application.
Use My Account to register or log in. From your dashboard you can view orders, manage addresses, and update account details.
On the My Account login page, choose Lost your password? and follow the reset email instructions. If you do not receive the email, check spam or contact support.
Yes. Open My Account → Orders, find the completed order, and revisit the product pages to add items to your cart again.
We accept major credit and debit cards and other payment options enabled at checkout (including Check payments where available). All transactions are processed securely through WooCommerce.
Yes. Payments are processed through secure checkout gateways. We do not store full card details on our servers.
Declines are usually caused by incorrect card details, insufficient funds, or bank security checks. Try again or contact your bank, then retry checkout. If the issue continues, email support@apexproducts.com.
Gift cards are not currently available in the shop. If you need a gift option or invoice for someone else, contact support@apexproducts.com and we will help where possible.
Yes. At checkout, enter the recipient’s shipping address and your billing details. You can add an order note if you want us to know it is a gift.
Email support@apexproducts.com or use the Contact page form. Include your order number when asking about an existing purchase so we can help faster.
For multi-unit or team enquiries, contact support with quantities and model preferences. We will confirm availability and lead times.
Visit the Shop page for the full Apex steering wheel range, including new and featured models.
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