CUSTOMER CARE
Clear guidance on returns, refunds, exchanges, and your rights when buying Apex steering wheels.
Last updated: 28 July 2026
At Apex Addicts, we want you to be confident in every steering wheel you order. This Return Policy explains when returns and refunds are available, how to start a request, and what to expect.
Your rights under the Australian Consumer Law (ACL) are not excluded by this policy. If a product has a major failure or is not of acceptable quality, you may be entitled to a repair, replacement, or refund as required by law.
You may request a return if:
Please contact us within 7 days of delivery for damaged, defective, or incorrect items, and include clear photos of the product, packaging, and order number.
Change-of-mind returns are assessed case by case and are not guaranteed. Where approved, products must be:
Installed, modified, soiled, or used products are generally not eligible for change-of-mind returns. Return shipping for approved change-of-mind returns is typically at the customer’s expense unless we agree otherwise.
Because fitment depends on your hub/boss kit and vehicle setup, returns due to incompatibility after purchase are treated as change-of-mind unless we supplied incorrect advice in writing or sent the wrong product.
If you need fitment guidance before buying, email us with your vehicle make, model, and year. We recommend confirming compatibility before checkout.
To begin a return:
Do not send products back without approval — unapproved returns may be refused or delayed.
Once we receive the returned item, we will inspect it. Depending on the issue and your rights under the ACL, we may offer:
If a returned item shows signs of installation, misuse, or damage not reported at delivery, we may decline the return or adjust the outcome accordingly.
Approved refunds are processed to the original payment method after inspection. Banking timelines vary; please allow additional business days for the refund to appear on your statement. You will receive confirmation by email when the refund has been issued.
If your parcel arrives damaged, photograph the outer packaging and product before discarding materials, then contact us within 7 days of delivery. We will work with you (and where needed the carrier) to resolve the issue as quickly as possible.
If you want a different Apex model, tell us in your return request. Exchanges depend on stock availability. Price differences may apply if you switch to a higher- or lower-priced product.
Return and refund enquiries: support@apexproducts.com. Include your order number for faster help. You can also reach us via the Contact page or review related answers on our FAQ.
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